General Manager – FOUNTAIN PALACE HOTEL & SUITES – Naguru

Kampala, Uganda

Position: General Manager

Department: Administration

Reports to: Managing Director

Job Brief

We are a newly established upscale hotel in Kampala focused on delivering exceptional guest experiences while building a strong and sustainable market presence.

We are seeking a commercially driven and operationally strong General Manager to lead the hotel.

Who will oversee all aspects of the operation of the Hotel, secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Operations Manager and Managing Directors

Key Duties and Responsibilities

1. Revenue Management & Business Development

• Drive occupancy, revenue growth, and market penetration
• Develop and execute a comprehensive Sales & Marketing strategy
• Conduct ongoing market analysis, including:
  Competitor pricing (weekday/weekend, segment-based)
• Local demand trends and special events impacting occupancy
• Build and maintain partnerships with:
• Corporate clients
• NGOs and international organizations
• Embassies and diplomatic missions
• Travel agents and tour operators
• Actively generate business through outreach, networking, and relationship management
• Support and lead all sales initiatives and ensure pipeline development

2. Financial Management & Performance

• Own and manage the hotel’s Profit & Loss (P&L)
• Contribute to annual budgeting, forecasting revenue, labor, and operating costs
• Monitor key metrics:
• Occupancy
• Average Daily Rate (ADR)
  Revenue per Available Room (RevPAR)
• Adjust operating expenses in line with revenue performance to maintain profitability
• Analyze budget variances and implement corrective actions
• Oversee purchasing processes in line with company policies

3. Operations Management

• Oversee all day-to-day operations including: Front Office, Housekeeping, Maintenance and facilities, Food & Beverage (where applicable)

• Ensure efficient, cost-effective operations aligned with upscale standards
• Implement and maintain SOPs and operational systems
• Manage preventive maintenance and ensure property standards are consistently upheld

4. Guest Experience & Quality Assurance

• Ensure exceptional guest service standards across all touchpoints
• Train staff on service delivery, upselling techniques, and handling guest concerns
• Personally manage and resolve escalated guest issues
  Monitor guest feedback (reviews, surveys) and implement improvements
• Maintain high guest satisfaction scores and online reputation

5. Sales Leadership & Team Development

• Recruit, train, and manage operational and sales teams
• Build a sales-oriented culture across all departments
• Train front office teams on selling techniques and promotions
• Set clear KPIs and hold team members accountable
• Support employee development and succession planning
• Maintain a positive work environment with fair HR practices

6. Marketing & Brand Positioning

• Oversee the hotel’s visibility across digital and offline channels
• Ensure strong positioning as an upscale hospitality brand
• Manage online travel agency (OTA) presence and direct booking channels
• Coordinate promotional campaigns, partnerships, and brand assets

General Requirements

• Either a Masters Degree in Hospitality Management, Business Administration, Tourism coupled with 10 years of relevant Experience in the same Role (upscale or boutique preferred) or
• Bachelors’ degree Hospitality Management, Business Administration, Tourism coupled with 15 years of relevant Experience in the same role (upscale or boutique preferred)
• Relevant certifications in hotel or revenue management are an asset
• Proficiency in Microsoft Office (Word, Excel, PowerPoint etc.)
• Strong analytical and decision-making skills
• Excellent written and verbal communication skills
• Ability to work independently, prioritize, and manage multiple responsibilities
• Knowledge of hotel management systems
• Ability to operate effectively in a dynamic, growth-stage environment
• Relevant certifications (local or international) are an advantage

What We Are Looking For

• Demonstrated success in driving revenue and occupancy growth
• Strong commercial mindset with hands-on leadership style
• Established network within East Africa is a strong advantage
• High level of accountability, ownership, and execution

What Success Looks Like

• Consistent growth in occupancy and revenue
• Strong pipeline of corporate and partner business

• High guest satisfaction and positive online reviews
• Efficient, well-managed hotel operations
• Engaged, high-performing team

Compensation

• Competitive base salary
• Performance-based incentives tied to revenue and occupancy
• Housing provided

How to Apply

Interested candidates should submit their CV and cover letter to hr@fountainpalaceug.com highlighting:

• Relevant experience and how their experience matches the requirements of the role
• Key achievements in driving hotel revenue or occupancy
• Existing networks or partnerships within the region

This position will remain open until a suitable candidate is found