• Greet guests warmly upon arrival and check them in with efficiency and professionalism.
• Handle guest check-outs, process payments, and provide receipts.
• Manage reservations, including booking, modifying, and cancelling as needed.
• Address guest inquiries, concerns, and special requests in a courteous manner.
• Maintain accurate guest information and manage room assignments.
• Provide information about hotel amenities, services, local attractions, and dining options.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Handle phone calls and emails, directing them to appropriate departments or resolving issues as needed.
• Process and manage guest feedback, including complaints, ensuring prompt resolution.
• Maintain the cleanliness and organization of the front desk area.
• Perform administrative tasks such as filing, data entry, and inventory management.

• Phone Etiquette and Communication skills
• Receptionist Duties and Clerical Skills
• Customer Service skills
• Ability to multitask and prioritize tasks
• Strong organizational skills
• Proficiency in Microsoft Office applications
• Previous experience in a similar role
• High school diploma or equivalent