• Greet guests warmly upon arrival and check them in with efficiency and professionalism. • Handle guest check-outs, process payments, and provide receipts. • Manage reservations, including booking, modifying, and cancelling as needed. • Address guest inquiries, concerns, and special requests in a courteous manner. • Maintain accurate guest information and manage room assignments. • Provide information about hotel amenities, services, local attractions, and dining options. • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction. • Handle phone calls and emails, directing them to appropriate departments or resolving issues as needed. • Process and manage guest feedback, including complaints, ensuring prompt resolution. • Maintain the cleanliness and organization of the front desk area. • Perform administrative tasks such as filing, data entry, and inventory management.

• Phone Etiquette and Communication skills • Receptionist Duties and Clerical Skills • Customer Service skills • Ability to multitask and prioritize tasks • Strong organizational skills • Proficiency in Microsoft Office applications • Previous experience in a similar role • High school diploma or equivalent