• Customer Service & Reception Management

• Greet, welcome, and direct visitors professionally.
• Ensure all guests sign in and follow company visitor protocols.
• Respond to inquiries from clients, suppliers, and stakeholders in a courteous manner.
• Communication & Correspondence

• Answer, screen, and forward incoming calls, taking messages where necessary.
• Handle all correspondence via phone, email, and in-person interactions.
• Redirect customer concerns and complaints to the appropriate departments.
• Office Administration & Clerical Support

• Maintain a tidy and presentable reception area with necessary office supplies.
• Manage and distribute incoming and outgoing mail.
• Perform clerical duties such as filing, photocopying, and document management.
• Assist in scheduling meetings and maintaining appointment logs.
• Company Representation & Professionalism
• Ensure all guests and employees adhere to the company’s visitor policy.
• Maintain a professional appearance and demeanor at all times.
• Uphold confidentiality and handle sensitive information with discretion.
• Operational Support

• Coordinate office logistics such as stationery requisition and distribution.
• Support HR and administrative teams with ad hoc tasks as required.
• Monitor and report any front office maintenance needs.
• Compliance & Reporting

• Ensure adherence to workplace safety and customer service standards.
• Maintain accurate records of visitor logs and office supplies inventory.

• Diploma or bachelor’s degree in business administration, Office Management, Secretarial Studies, or a related field.
• Minimum of 2 years of experience in a front office, receptionist, or administrative role, preferably in the agribusiness or FMCG sector.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Knowledge of office equipment (printers, scanners, telephone systems).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to handle high-pressure situations with professionalism.
• Additional Requirements:

• Fluency in English and Luganda or any other local language is an advantage.
• Knowledge of customer service best practices.
• Familiarity with agricultural supply chains or grain processing industry is a plus.

Note: The responsibilities outlined above may be adjusted periodically based on business needs, and employees will be informed accordingly.

To apply for this job please visit https://hrbeyondlimits.com/jobs/front-desk-officer/.