• Customer Service & Reception Management • Greet, welcome, and direct visitors professionally. • Ensure all guests sign in and follow company visitor protocols. • Respond to inquiries from clients, suppliers, and stakeholders in a courteous manner. • Communication & Correspondence • Answer, screen, and forward incoming calls, taking messages where necessary. • Handle all correspondence via phone, email, and in-person interactions. • Redirect customer concerns and complaints to the appropriate departments. • Office Administration & Clerical Support • Maintain a tidy and presentable reception area with necessary office supplies. • Manage and distribute incoming and outgoing mail. • Perform clerical duties such as filing, photocopying, and document management. • Assist in scheduling meetings and maintaining appointment logs. • Company Representation & Professionalism • Ensure all guests and employees adhere to the company’s visitor policy. • Maintain a professional appearance and demeanor at all times. • Uphold confidentiality and handle sensitive information with discretion. • Operational Support • Coordinate office logistics such as stationery requisition and distribution. • Support HR and administrative teams with ad hoc tasks as required. • Monitor and report any front office maintenance needs. • Compliance & Reporting • Ensure adherence to workplace safety and customer service standards. • Maintain accurate records of visitor logs and office supplies inventory.

• Diploma or bachelor’s degree in business administration, Office Management, Secretarial Studies, or a related field. • Minimum of 2 years of experience in a front office, receptionist, or administrative role, preferably in the agribusiness or FMCG sector. • Proficiency in MS Office Suite (Word, Excel, Outlook). • Knowledge of office equipment (printers, scanners, telephone systems). • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Attention to detail and problem-solving skills. • Ability to handle high-pressure situations with professionalism. • Additional Requirements: • Fluency in English and Luganda or any other local language is an advantage. • Knowledge of customer service best practices. • Familiarity with agricultural supply chains or grain processing industry is a plus.

Note: The responsibilities outlined above may be adjusted periodically based on business needs, and employees will be informed accordingly. To apply for this job please visit https://hrbeyondlimits.com/jobs/front-desk-officer/.