• Provide answers to visitors’ inquiries about the organization and its services.

• Coordinate activities around the front desk/reception premise.

• Direct visitors and clients/customers to their desired destinations in the office.

• Sort and handle mail messages whether incoming or outgoing.

• Answer incoming calls on multi-line telephones.

• File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel.

• Schedule and confirm appointments.

• Maintain company’s event calendars. He or she keeps in records all events to hold in the organization and notifies respective departments when due.

• Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
• Responsible for maintaining a clean and safe reception area; keep it tidy at all times.

• Must be a peer educator

Competency

• Excellent verbal and written communication skills
• Good customer service
• Team player
• Good time keeper