• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. • Support in the monitoring and review of performance and behaviors of dealers to identify and resolve non-compliance with the organization’s policies and OEM standards • During sales interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization. • Extract and combine data to generate standard reports. • Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. • Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team. • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. • Develop own capabilities by participating in assessment & development planning activities include formal and informal training & coaching; gain or maintain external relevant professional accreditation to improve performance & fulfill personal potential.

• Bachelor Degree in Relevant field of study preferred • Minimum Experience: • 3+ years of Automotive sales experience • Proven experience in the field of automotive customer relations and marketing • Job-Specific Skills: • Excellent customer service and sales skills. • Initiates Compelling Sales Conversations • Understands Buying Influencer Needs • Action Planning • Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges. • Works without supervision and provides technical guidance when required to articulate the customer needs in the customer’s business language and business context. • Strong verbal and written communicator. • Excellent phone and presentation skills. • Proficiency in Microsoft Office • Knowledge of SAP is an additional advantage.