• Conduct field visits to customers’ homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements. • Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication. • Update customer account information accurately and promptly in the system, documenting all collection activities and interactions. • Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner. • Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences. • Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently. • Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security. • Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction. • Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices. • Additional responsibilities as assigned from time to time.

• Mandatory Requirements: • Education: • Bachelor’s degree in Business Administration, Finance, or related field preferred. • Experience: • Minimum of 1-2 years of experience in collections, customer service, or field-based roles. • Skills and competencies: • Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts. • Ability to work independently and effectively manage time and resources in a field-based environment. • Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems. • Valid driver’s license and access to a reliable vehicle preferred • Added Advantage • Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

The deadline for applications is not later than 02:00 pm Thursday 29th May, 2025 Only shortlisted applicants will be contacted. Please Note: Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.