• Collection Activities: Performs collection activities primarily through field visits to customers’ locations, ensuring timely payment of overdue accounts.
• Customer Interaction: Engage with customers to explain delinquencies, negotiate payment plans and resolve any issues related to their accounts.
• Documentation: Maintaining accurate records of interactions, payments received and any agreements made with customers.
• Reporting: Need to report on collection progress and provide updates to management regarding outstanding accounts and collection strategies.
• Compliance: Ensuring compliance with company policies and legal regulations regarding debt collection practices are crucial.

• Diploma or bachelor’s degree in finance, accounting, economics, business administration or marketing.
• 1-3 years of experience in collections, sales, or customer service is often preferred.
• Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and negotiating payment terms.
• Problem-Solving Abilities: Should possess good problem-solving skills to address customer concerns and find suitable solutions.
• Attention to Detail: A keen eye for detail is necessary for accurately documenting interactions and managing accounts.
• Must be Ugandan.

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