• Assign field visit cases to field agents. • Coordinate with repossession officers to monitor daily performance and ensure specialists receive adequate support. • Provide leadership by communicating team goals, motivating team members, and addressing their concerns. • Support agents to ensure successful task completion. • Assist with onboarding and training new debt collection hires. • Drive strong performance management through clear communication of performance expectations. • Identify training needs, prepare training materials, and recommend external training when necessary. • Develop strategies to promote adherence to debt collection policies and performance objectives. • Conduct team meetings to communicate updates on processes, target achievements, and expectations. • Monitor and train team members on the use of field collection tools and the company’s ERP system. • Generate and share detailed reports on team performance. • Propose improvements to the debt collection process. • Ensure daily repossessed vehicles are accurately aligned with Redash reports and updated in the system. • Perform additional duties as assigned.

• Degree or diploma in Business Administration or a related field. • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • Minimum of four years of relevant experience. • Ability to adapt quickly and work independently. • Fluency in English. • Proven leadership skills. • Demonstrated loyalty and integrity.

To apply for this job email your details to careers@mogo.co.ug.