• Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions. • Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments. • Ensure daily collection targets are met. Share daily collection report with line supervisor • Investigate customer complaints or claims regarding payment. • Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases). • Work with local authorities, community leaders, or guarantors to trace customers who have absconded. • Handle customer queries, complaints, and escalate unresolved issues. • Adhere to internal collection policies and regulatory frameworks.

• Excellent negotiation and interpersonal skills. • Excellent investigation skills • Strong communication skills (verbal and written). • High level of integrity and honesty. • Ability to work under pressure and meet deadlines. • Familiarity with local areas and terrain. • Able to multi-task and prioritize work effectively • Basic computer literacy (MS Office) • Available to work on weekends & public holidays • KEY QUALIFICATIONS & EXPERIENCE: • Diploma in any field • Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery. • Experience in microfinance or financial services is an added advantage. • A riding permit is preferred

email your details to careers@mogo.co.ug.