• Ensure the proper functioning of Impact Water systems: this is done through the distribution, maintenance, and replacement of filters, UV lamps, Aquatabs, and cartridges, as well as the collection and return of unused materials.
• Raise awareness and educate: The Field Agent’s other primary task is to promote awareness and understanding about the importance of drinking clean water and how Impact Water’s products work. We call these School Engagement and Product Usage (SEPU) visits. The primary audience is schoolchildren, but Field Agents are expected to advocate for the cause of clean drinking water with everyone they meet.
• Data collection and reporting: Collecting and sharing accurate data ensures our job is done well, helps us make better decisions, and is required for communicating our accomplishments to donors. Field Agents collect data on their phones as they do their work, ensuring accuracy and timeliness.
• Ensure our systems are delivering clean water: This involves conducting water quality tests, observing, reporting, and fixing improperly functioning systems, and problem-solving with schools to help them use our systems effectively.
• Other tasks as assigned by the Field Coordinator: This may include things like delivering documents for schools to sign, establishing relationships with local government officials, doing additional research to improve our operations, etc.

SUPERVISION AND PERFORMANCE REVIEW

Each Field Agent is supervised by a Field Coordinator, who is based in Kampala, but will come to supervise each individual Field Agent in person at least twice. On a weekly, if not daily basis, Field Agents have check-ins with their supervising Field Coordinator, who provides regular feedback on their performance and grades their work.

REPORTING AND RELATIONSHIPS

As noted above, Field Agents report directly to a Field Coordinator. The Field Agent’s work with schools is also checked by a Customer Experience Agent. Field Agents are part of a large network of Impact Water Field Agents and are encouraged to learn and problem-solve with one another. At Impact Water, we have a culture of constant learning and recruiting from within our company; several high-performing Field Agents have become Field Coordinators.

LOCATION AND TRAVEL

This position will be based in the Field Agent’s own district and requires a significant amount of travel. Field Agents are expected to travel every work day, Monday through Friday, throughout the term of their employment, which is usually about six weeks.

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