• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers. • Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance. • Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations. • Identify and Deploy Measures to Improve Service Levels. • Develop & Nurture Relationships with relevant people at Client Organization. • Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers. • Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.

• 8-10 years of experience in technical operations and Customer Facing experience. • Bachelor’s degree or post graduate in business or any related field. • Skills • Good Communication skills & mandatory fluency in OPCO local language. • Customer Focus and Customer first attitude. • Commercial acumen. • Perseverance and go getter attitude. • Collaborative relationships building & working. • Self-Management and Personal Development. • Technical knowledge • Analytical skills – use of facts & data, problem solving/solution orientation. • Proficient in MS Office. • Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc). • Understanding of Telco Network Operation, IPs, routing etc.

https://erey.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/355