• Project Management & Solution Consulting • Project lead on solution building leveraging global standards for enterprise customer communications and connectivity (Voice/SMS and Data/Digital) requirements in alignment with evolving MTNU EBU product offering. • Create and drive detailed project plans in line with customer expectations, managing risk and dependencies, deliveries and external inputs • Perform solution consultant expertise for respective customer verticals and market segments in alignment with global • Produce financial analyses- (Derive Business cases and Bid Management and RFP) for the proposed Projects Technical Support & Coordination • Provide Post-Sales Technical support to Enterprise customers for Service capacity growth planning & faults management to enhance Retention & Growth • Developing customizes Solution & Technical Designs for easy & Complex solutions to Banks, Government. SME etc based on Customer requirements • Liaison between the Engineering and Sales Departments to provide Account Managers with advance product information and system configuration information • Account Management • Develop Strategic accounts development Plans jointly with the respective Account managers that identify opportunities to drive sales of all MTN products and services • Provide written technical responses to formal service request; (tenders/ sales proposals)-RFPs/BIDS • Provide Pre-Sales Solution Design Support and Consulting to the Business Sales Team at Bidding and sales calls during the entire Sales Cycle • Product Development • Continually evaluate and search for improvements to existing products according to changing customer needs • Reviews adaptation of existing products for new applications or other customer markets • Participation in UATS for new Products • Managed Services Liaison • Undertake visits with Managed Service Partners and contractors and provide comprehensive feedback notes. customer profiles information and related visit checklist • Joint Bids/RFPs responses with Managed Services Partners • Business Analysis • Ensure adherence of customer service offering to current compliance standards • Ensure adherence of customer service offering to performance Service Level Agreement standards. • Monitoring, measuring, and providing feedback on process performance • Training and presentationsExpos • Conduct regular trainings to the Sales force on all key products and solutions in order to enhance Sales product skills. Periodic Technical Briefs on New products /Technologies to enhance Product development, in-house Business teams training as well as Customer briefs • Supervisory/Leadership / Managerial Complexity • Leading Supervising technical operational teams on project implementation activities and fault resolutions towards effective customer satisfaction and retention • Training & development of Tier 1&2 supporting structures on MTN EBU operations including product offerings, policy. risk and revenue leakage awareness • Strategize with the sales team to improve sales of all MTN products and services to the Enterprise Market • Handling CustomerAM escalations on product offering shortcomings in alignment agreed SLA’s. Timely Escalations to respective Manager(s) for due resolution

• Bachelor of Science, Computer Science, Engineering and any related field • Preferred qualifications: CISSP, MCSE, CCNA or other Industry recognized certifications and experience • Work Experience • A minimum of 3 years’ experience, of which must have been in a fast-paced multinational company in a highly competitive industry • Work experience in an ICT/Telecommunication Industry • Must have successful track record of developing solutions in the telecommunications industry • Knowledge of GSM/Fixed Network infrastructures, Data Services and Converged services • Medium to High-level understanding of IT and Telecommunications-related systems, architecture and technology and the application of the latter to meet the unique business requirements of the telecommunications sector. • Analytical and Negotiation skills (Sales /Technical) • Skills / physical competencies: • Good communication and Interpersonal skills • Managing projects across multiple departments • Cognitive Skills (Conceptual Flexibility and Concept Formation) • Functional Flexibility with attention to details • Experience in Networking solutions, Unified communication Systems, Cloud, IoT and the 4IR • Ability to Grasp New Products /Technology (technical) • Mobile /Fixed Telecommunications Market Trends