• Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with employees. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. • Maintaining Property Standards • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all employees have the proper supplies, equipment and uniforms. • Ensuring Exceptional Customer Service • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. • Conducting Human Resources Activities • Helps train employees in safety procedures. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Communicates performance expectations in accordance with job descriptions for each position. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Solicits employee feedback. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. • OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.