• Install, configure, support, and maintain desktops, laptops, printers, conferencing systems, and peripheral devices.
• Perform operating system deployment, upgrades, patching, and configuration management for endpoint devices
• Monitor endpoint performance, compliance status, and security posture.
• Administer Microsoft Intune for device enrolment, compliance enforcement, and configuration policies.
• Managing Windows Active directory.
• Manage lifecycle of mobile devices including smartphones and tablets.
• Monitor device compliance dashboards and remediate non-compliant endpoints.
• Administer users and groups in Microsoft 365.
• Manage mailbox provisioning and configurations in Microsoft Exchange Online.
• Support role-based access assignments aligned with organizational security policies.
• Support operation and administration of the IT Service Desk platform.
• Identify recurring incidents through service desk analysis and implement preventive corrective actions
• Monitor service requests and incident queues to ensure timely resolution within SLA targets.
• Install and support approved enterprise applications on endpoints.
• Maintain accurate inventory of endpoint and mobility devices.
• Track lifecycle management including provisioning, relocation, replacement, and disposal.
• Enforce endpoint security configuration baselines and compliance standards.
• Diagnose hardware, OS, connectivity, and Microsoft 365 access issues.
• Provide user guidance on endpoint usage, mobility security practices, and Microsoft 365 tools.
• Plan for maintenance/repairs/schedule service for IT Equipment and all cabling at desktops, patch panels, networking equipment and conferencing systems.
• Perform scheduled preventive maintenance of desktops, laptops, printers, conferencing equipment, and mobility devices.

Educational Requirements

• Bachelor’s degree in Computer Science, software engineering or Information Technology related field.
• Professional qualifications in Microsoft Endpoint Administration, Entra ID, Exchange Online is an added advantage.

Work experience

• At least 2 years working experience in a commercially oriented organization, specifically in Information Technology.

Key Required Competencies & Skills

• Knowledge of software and operating systems work
• Working knowledge with a variety of software, hardware, and applications.
• Operating system knowledge windows, Linux, Android and MAC
• Process review and improvement
• Data management
• Customer centricity

Note: Deadline for this job posting is SATURDAY 9 MAY 2025 at 5:00pm and only shortlisted candidates will be contacted.

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