• Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures ie authorization, tracking and closing repair orders, analysis returned/denied claims etc. • Process & submit Toyota & Suzuki warranty claims within the ‘timeframe’ to Manufacturer on the related warranty systems (OASIS & SCAN). • Maintain up-to-date and accurate warranty documents’ records as per requirements. • Coordinate with Finance Credit Department to ensure all warranty claims are settled. • Order & manage warranty materials’ stock – Booklets, Parts Tags, Flat Rate Manuals. • Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer. • Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals. • Ensure and maintain an up-to-date Service Plan Database. • Prepare and update internal service pricing ie Pre-Delivery Inspection, Free Service etc. • Prepare & submit reports to Management.

• Bachelor’s degree/Diploma in Automotive/Mechanical Engineering. • Specific experience, knowledge & skills required • At least 2 years’ experience in the automotive industry, preferably in a workshop setting. • Automotive product knowledge especially the Toyota and Suzuki vehicle brands. • Knowledge of manufacturer warranty policies and procedures. • Tech savvy with proficient computer skills, especially MS Excel and Word. • Interpersonal skills. • Teamwork. • Behavioral & specific personal attributes • Relationship building capabilities. • Dependable. • Resilient. • Taking ownership and Results driven.

Please attach your curriculum vitae and academic transcripts/certificates as one document.