• Source and Manage client relationships and accounts to minimize attrition. • Sourcing for new personal banking business opportunities in coordination with the sales team and other units. • Adherence to KYC and AML policies and procedures. • Cross sell bank products including assets, liability and electronic banking products • Sales calls and market intelligence gathering • Receive and escalate both verbal and written customer complaints. • Any other duties that may be allocated from time to time. • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

• A degree or post graduate degree (Business and/or Finance related) • Good understanding of banking products, policies and procedures. • Sound knowledge of the KCB bank products and processes such as account opening and documentation. • Credit knowledge including understanding and interpretation of financial statements. • Understanding of behavior and application scoring systems and how to use relevant scoring software. • Understanding risk management principles, credit scoring principles and procedures. • Understanding of competitors and their products and services • Attend relevant courses and e-learning sessions. • Good understanding of existing customer profiles. • The candidate should possess the following interpersonal competencies: • Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.