Job role

Position: Direct Sales Agent

Apply by October 9, 2026.

About Faibanet:

Faibanet Uganda is a fast-growing internet service provider delivering reliable, high-speed, and affordable connectivity solutions to homes and businesses. As part of the BCS Group, Faibanet combines strong network infrastructure with a customer-first approach to power seamless digital experiences across Uganda.

Job Overview:

As a Fiber Direct Sales Agent, your role is to promote and sell Fiber-optic internet services to residential and business customers.

Key Responsibilities:

Sales Performance and Reporting:

Meet or exceed sales targets and quotas set by the company.
Track and report on sales activities, pipeline status, and progress towards goals to the sales management team.
Analyze sales data, market trends, and competitor activities to identify opportunities and make data-driven recommendations.

Lead Generation and Targets:

Identify and target potential residential customers within designated areas for FTTH services.
Conduct market research and utilize various lead generation methods, including door-to-door canvassing, referrals, and community events.
Collaborate with marketing teams to leverage inbound leads and marketing campaigns for lead generation.

Sales Presentations and Consultative Selling:

Conduct effective sales presentations and consultations to educate potential customers about the benefits and advantages of FTTH services.
Explain technical aspects of Fiber-optic internet and address customer questions or concerns.
Understand customers’ internet usage requirements and tailor solutions to meet their specific needs.

Sales Cycle Management:

Collaborate with installation teams to ensure a smooth customer onboarding process and timely service activation.
Maintain accurate and up-to-date records of sales activities, customer interactions, and opportunities in CRM systems.

Relationship Building and Customer Service:

Cultivate strong relationships with customers by providing exceptional customer service, addressing inquiries, and maintaining regular communication.
Conduct follow-up activities to ensure customer satisfaction after service activation.
Identify opportunities for upselling, such as additional services or higher-speed plans, to existing customers.

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