• Support & Troubleshooting: • Provide support for wallet-related issues/ complaints, resolving technical problems efficiently. • Assist in troubleshooting and resolving Wallet and Agency banking issues such as complaints from customers and also technical failures by coordinating with centre teams. • Documentation & Reporting: • Maintain accurate and up-to-date documentation on Wallet and Agency banking configurations, processes, and maintenance schedules. • Provide regular reports on applications performance, security, and backups. • Provide regular reports on issues closure/actions pending and any requiring escalation • Collaboration: • Collaborate with 3rd line support teams, data analysts, and IT teams to ensure high availability and resolution of incidents raised • Digital Wallet Strategy and Execution: • Develop and implement strategies to drive the growth of Absa’s digital wallet services, ensuring alignment with customer needs and market trends. • Oversee the execution of growth initiatives, focusing on customer-centric digital products and services. • Monitor business performance, applying intervention strategies to achieve growth objectives. • Build strategic partnerships to deliver innovative solutions for customers. • Ensure adherence to governance and control requirements, maintaining a satisfactory operational environment. • Performs any other work-related tasks as may be allocated through the department leadership. • Stakeholder Management: • Collaborate with customers, strategic partners, and development teams to create unique selling propositions that enhance market share. • Coordinate cross-functional teams to effectively implement the digital wallet strategy. • Work with marketing teams to execute go-to-market strategies, utilizing appropriate marketing and communication channels. • Maintain regular communication with internal and external stakeholders, including regulatory bodies like the Bank of Uganda. • Work closely with Release Analysts • Be part of Back and Restoration tests. • Play a key role in Disaster recovery test activities whenever scheduled • Review releases and assign appropriate release testing tasks • Compile and review the Testing Deliverables • Conduct installation procedure tests • Participate in functional, performance, and integration testing results • Coordinate user acceptance testing • Coordinate back out testing • Conduct supporting documentation review • Compile test results • Conduct release test review • Coordinate post release testing • Validate and communicate results of testing activities • Accountability: Risk Management • Build relationship with country IT Risk and Governance team and provide support wherever required. • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.

• The successful candidate must have experience in, and be able to -:- • This role requires a bachelor’s degree in information technology or computer science. • At least 2 years work experience in a similar capacity, demonstrating a proven track record in digital wallet management or hands-on experience in resolving technical incidents in I.T. • A background in commercial banking and creating strategies for business growth. • Experience in implementing go-to-market strategies and monitoring execution is also important. • Exposure to the Banking/ ICT Industry • A good understanding of technology strategic issues in the banking or financial services sector • Communicate effectively with business analysts, project leadership, architects, developers and others across the organization • Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives • Be seen as a team player that exhibits critical thinking and confidence and has credibility across the project team • Thin/Slim client technologies, Desktop hardware and associated peripherals • ITIL certification. • Prior knowledge and experience in managing digital platforms such as wallets and Agency banking platforms. • Education • Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)