Job Description Data Development, Automation, Business Intelligence and Analytics (70%)

• Development and Implementation of the Retail and Business Banking performance Management process, working with the Segment Heads to translate/relate business objectives into role specific performance plans for our people.
• Ensure that data intelligence models and tolls are designed for monitoring and are applied as well as adopted.
• Embed the importance of data Integrity, Quality and Governance.
• Analyze data for Retail and Business Banking and Provide recommendations for improvement.
• Identify and evaluate improvements in performance and present in a compelling and coherent manner.
• Provide Business intelligence information and recommendation to Leadership.
• Champion initiatives across Retail and Business Banking via relevant MI and data generation.
• Planning, organizing and controlling the data analytics reporting framework.
• Develop self-serving dashboards.
• Automate all manual spreadsheets and processes to improve internal customer experience and improving reporting TAT.
• Develop new data solutions including data marts, MI and Analytical models.
• Projects and Initiatives lead.

Customer Experience (20%)

• Work closely with the analytics team to deliver exceptional business performance through the provision of first-class insights and recommendations as well as business improvement initiatives.
• Share best practise with, and provide feedback to, other members of the Analytics team on all business and people related issues, climate and local development and initiatives.
• Build effective relationships, influence and motivate team leaders to ensure their wholehearted commitment to effective application of performance management
• Timeliness and accuracy of customer-related MI reports (e.g., TAT adherence).
• Improvement in customer experience metrics supported by MI insights (e.g., reduction in complaints, improved service SLAs).
• Number of actionable insights provided that lead to enhanced customer service processes.
• Stakeholder satisfaction score from Retail and Business Banking teams.
• Reduction in service-impacting errors due to improved data quality and reporting

Self-Development (10%)

• Understand technical/regulatory matters affecting the business. Ultimate responsibility for continuing compliance.
• Completion of annual learning and development targets (technical, leadership, and analytical skills).
• Participation in cross-functional projects or initiatives beyond core responsibilities.
• Adoption of new tools, systems, or analytical methodologies to improve MI effectiveness.
• Feedback score from line manager and key stakeholders during performance reviews.
• Demonstrated improvement in efficiency, decision-support quality, or innovation over the review period

Any other duties that maybe assigned to you from time to time by the Bank.

Preferred Experience

• Data Engineering or Data Science related certifications [Essential].
• Experience in programming and data mining (Essential)
• Excellent understanding of Retail and Business Banking products & services

Knowledge

• Delivering concise analysis sourced from a considerable volume of data.
• Highly accurate assessments to ensure effected business decisions are robust.
• The role holder will be responsible for making presentations to RBB Leadership and Pan Bank stakeholders.
• Strong analytical skills and ability to handle complex issues
• Innovating and problem-solving skills

Skills

• Excellent interpersonal skills
• Good communication skills
• Decision making skills
• People management skills
• Conflict resolution skills
• Change management skills
• Negotiation skills
• Stakeholder management

Education Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)