Tricsoft Technologies Ltd is a leading technology company providing innovative software solutions, mobile applications, systems integration, and ICT consultancy services to businesses and organizations across Uganda and beyond.

We are looking for a highly organized, professional, and customer-focused individual to join our team as a Customer Support & Front Desk Officer.

Responsibilities

• Serve as the first point of contact for clients and visitors.
• Receive and respond to customer inquiries through phone calls, email, WhatsApp, and social media platforms.
• Provide support and guidance to users of the company’s software products.
• Follow up on client concerns and ensure timely resolution of issues.
• Schedule meetings and maintain office records.
• Coordinate communication between clients and technical teams.
• Assist with customer onboarding and product demonstrations when required.
• Maintain a professional and welcoming office environment.

Qualifications

• Bachelor’s Degree in Business Administration, Information Technology, Customer Care, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Good computer skills and ability to learn software systems quickly.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and as part of a team.

What we offer

• Opportunity to work with a growing technology company.
• Exposure to innovative software products and digital solutions.
• Professional growth and career development opportunities.

How to Apply

Interested candidates should submit their application letter, CV, and academic documents to careers@tricsoft.com. Deadline 17th June 2026