• Customer Interaction: Greet and assist customers professionally, addressing inquiries and resolving complaints promptly.
• Product Promotion: Provide detailed information about products and services, identifying customer needs and suggesting financial solutions.
• Account Management: Assist with account openings, updates, and closures while adhering to compliance procedures.
• Transaction Processing: Handle transactions accurately, ensuring adherence to internal controls and regulatory guidelines.
• Feedback Collection: Gather customer feedback to identify areas for service improvement and relay insights to relevant departments.
• Administrative Support: Maintain accurate records of customer interactions and assist in organizing promotional events.

• Education: Bachelor’s degree in Business Administration, Social Sciences, or related fields.
• Experience: No prior experience required, but a customer service background is advantageous.
• Skills: Active Listening, Effective Communication, Complex Problem Solving, Social Perceptiveness, Time Management.
• Knowledge: Familiarity with customer service practices, administrative tasks, and basic computer skills.
• Language Proficiency: Proficient in English and Luo.
• Preferred Qualifications

• Certifications: ACCA or CPA preferred.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with banking software.
• Experience: Previous customer service experience in the banking or financial sector is a plus.

Interested candidates should submit the following materials:

CV / Resume
Cover Letter / Letter of Interest
Copies of Certifications and Degrees
References
Email to: akidijasmine0@gmail.com

Deadline: 9th May 2025