• 2. POSITION IN THE ORGANIZATION CHART • Reports directly to the Client Operations Manager. • Initiate the file: •  Create the file in the business software after receiving instructions from the COM •  Check all documentation required (TO, B/L, commercial invoices…) and request missing documentation to the client only through the COM •  Launch the file printing and collection •  Place documentation in the file folder •  Update of the ship call date in the business software •  Creation of cash clients in the business software (before COM validation) • Process/Push the file through the different stages •  Must know at all-time what is the process status of each file within the scope •  Require actions from each file process protagonist following the SOPs in place: • Request Verification/Tally operation to be done & follow the process • Require declarant actions once the ship’s arrival is known • Push for customs invoicing and ensure correct dispatch (after COM validation) • Organize/support customs payment procedure (customs clerk) • Request & Get the customs delivery order from the customs clerk • Issue transport delivery order and give it to the delivery clerk • Collect proof of delivery • Request services invoicing & control it & give it to dispatch after COM validation • Update the business software •  Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery… • Check gross margin & disbursements about quotation •  Check supplier’s invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation •  Check the client invoices and corresponding attachments (announced in the quotation) •  Check the disbursements of each file (comparison with the quotation) •  Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation) • Documentation Management •  Control at each step that all relevant/expected documentation is placed in the file folder (including emails) •  Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation) • Reporting & Escalation •  Alert management in case of operational issues (significant or not) •  Inform management of any information relevant to our business activity or environment •  Identify issues raised during operations processing whether in scope or not