• Lead, coach, and supervise the customer service team across all service touchpoints. • Ensure timely and effective handling of customer inquiries, complaints, and feedback. • Monitor customer service KPIs and drive continuous improvement. • Coordinate with sales, technical, and back-office teams to resolve customer issues. • Analyze customer trends and report insights to management. • Oversee call center operations, field service support, and after-sales engagement. • Develop training programs to enhance staff product knowledge and service skills. • Develop and Implement customer retention strategies and win-back campaigns while achieving business target. • Support the rollout of new services such as the AzamTV • MAX and digital platforms.

• Bachelor’s degree in Business, Marketing, Communications, or a related field. • Minimum 3-5 years of experience in customer service, with at least 5 years in a leadership role. • Experience in Pay-TV, telecom, or digital media is an added advantage. • Strong interpersonal, communication, and problem-solving skills. • Proficiency in CRM systems, call center tools, and MS Office. • Ability to multitask and work in a fast-paced environment.

Send your updated CV to info.uganda@azam-media.com with the subject line: “APPLICATION – CUSTOMER SERVICE MANAGER UGANDA” Only shortlisted candidates will be contacted Deadline: 24th June 2025