• Verify all documents on accuracy and adequacy for clearance purposes before file opening or dispatching to destination for further clearance. • Open relevant files and track shipment arrival. • Coordinating with operations teams both Malaba, Kampala and Mombasa for seamless operation. • Timely updates to customers regarding shipment status through Daily Status Reports (DSR). • Receiving pre-alert clearance documents from clients. • Updating files online using SharePoint for proper archiving. • Dispatching and monitoring operation couriers for documents. • Preparing chronologies for shipments with storage charges. • Availing and ensuring all files have necessary documents before submitting them to finance for invoicing. • Conducting customer survey feedback survey. • Following up with transporters/drivers carrying the consignments of the clients. • Requesting T1S/Exit notes from the System. • Monitoring release of shipments in URA system. • Ensuring hard copies of files are archived properly for proper retrieve once required. • Consistently update the import and export registers. • Prompt response to RFQs from clients and potential clients. • Proactively attend to customer issues to avoid complaints. Where complaints arise, ensure resolution and escalations where necessary. • Send periodic updates to clients on legislative (regulatory) changes affecting their shipments. • Proactive communication with relevant stakeholders involved. • Visit clients served at least once in three months and get feedback. • Ensure the Standard Operating procedures are strictly adhered to. • Submission of weekly and monthly Customer service reports to Head of Operations. • Other Tasks: • Participate in trade shows, fairs, and promotions. • Arrange customer workshops to ensure ESL brand is reinforced with customers. • Maintains up-to-date understanding of industry trends and technical developments that affect target markets. • Actively participate in customer satisfaction surveys.

• Diploma/Degree in Clearing & Forwarding, Business Administration, Transport & logistics, or related course. • EACFFPC certification is an added advantage. • Minimum 2 years relevant Experience in the logistics industry. • COMPETENCIES AND SKILLS: • Proficient in Ms. Word & Excel workbooks. • Conversant with the Customs Procedures. • Product Knowledge. • Problem solving & conflict resolution. • Documentation skills. • Customer service and interpersonal skills. • Time management. • Team player. • High integrity. • Self-driven.

All interested candidates to fill in the online application form for further considerations. Click here to view the application form. Deadline: 2nd November 2025.