• Respond promptly to customer inquiries via phone, WhatsApp, social media, and in person. • Guide clients through the order process, product availability, delivery timelines, and payment confirmations. • Resolve customer complaints efficiently and professionally, escalating to the Operations Manager where necessary. • Offer post-sale support, including feedback handling, returns, and product concerns • Maintain updated and accurate knowledge of all products sold • Communicate product features, compatibility, usage, and warranty information to clients. • Use sales techniques to upsell product options, add-ons, or bundles where applicable. • Cross-sell complementary products during client interactions. • Coordinate with the Billing Specialist and Inventory team to confirm product availability and facilitate order. • Ensure all client personal and transaction data is handled confidentially and never shared outside authori • Maintain a daily log of inquiries, sales made, client feedback, and lost sales. • Sign and uphold company confidentiality and data protection policies.

• Bachelor’s degree in Customer Care, Sales, Business, Marketing, or a related field. • Minimum 1-2 years in a customer-facing role, preferably in retail, tech, or e-commerce environments. • Specific Skills • Response speed and customer satisfaction. • Knowledge of consumer electronics and tech gadgets is preferred. • Accuracy in product communication and client guidance. • Professionalism and adherence to company communication tone. • Compliance with confidentiality, privacy, and reporting standards.

Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line. Deadline: 10th June 2025