• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns. • Resolving customer complaints or issues in a timely and efficient manner. • Providing information to customers about products or services. • Documenting customer interactions and transactions in a call center software or CRM system. • Meeting or exceeding performance goals, such as call handling time or customer satisfaction. • Keeping current with company and industry-related information to ensure accurate information is provided to customers. • Identifying and escalating complex customer issues to a supervisor or manager as needed. • Following up with customers to ensure their needs were met. • Participating in training and development programs to improve skills and performance.

• At least 2 years’ experience in working in a call center as Customer Service Representative; • Knowledge of call center terminology, applications, and metrics • Hands-on, detail-oriented, and strong execution skills. • Good communication Skills both Written and Spoken with the ability to interact freely with customers. • Passion for irrigation and proactive in decision making • Independent thinkers who are able to thrive in a fast-paced dynamic environment. • Have the ability to handle pressure, meet deadlines • Be organized and be an expert in time management • Basic computer skills.