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Customer Relations Officers (2)

Uganda * Full-time
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Lancet Laboratories Uganda limited


Category: Customer Service Total Positions: Location: Uganda Full-time Salary: Not Mentioned Posted 1 year ago
KEY DUTIES AND RESPONSIBILITIES

• Sell/Promote Lancet Uganda services as per the assigned target set.
• Meet set quantitative and qualitative targets
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure
• resolution
• lidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Adhere to the steps outlined from the selling skills tool.
• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
• Ensure that there is a return on investment in sales activities
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
• Marketing
• Promote marketing communications related to the various services we offer through the marketing material provided.
• Build & maintain relationships with key employees among our customers.
• Track and monitor the customer needs throughout their journey.
• Act as point of contact for compliments and complaints and manage appropriately.
• Ensure both the company and clients adhere to contract terms i.e SLA.
• Attend company sponsored events such as doctor conferences and meetings.
• Contributing to the development of marketing strategies.
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.
• Business development

• Reach out to customer leads through cold calling
• Advise clients on creating profitable business by advising on the policies around our SLA’s.
• Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
• Other
• Maintain or update business databases to ensure correct and accurate information.

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QUALIFICATIONS / SKILLS

• Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree

• Relevant experience.

• Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
• Willingness to work upcountry.
• Competencies required for the Job
• Analytical processes and services
• Attention to detail
• Business numeracy
• Excellent communication skills
• Confidentiality Sensitivity
• Flexibility
• Interpersonal skills
• Self-management
• Basic Accounting skills

HOW TO APPLY

Interested applicants should submit their Application, CV, certified ID copy, qualifications.

To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hr@lancet.co.ug Short listed candidates will be required to undergo background checks and assessments.

Closing date: 10th April 2025

Deadline: Expired
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