• Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system • Contact assigned new customers to welcome them to African Clean Energy. • Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying • Daily review and report the operations of the customer calls with CFM. • Resolve assigned customer support cases that are preventing ACE from receiving payment from customers. • Resolve incorrect contact details and update with the correct information • Conduct customer training for stove usage • Conduct customer training for payment model • Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. • Review the outcomes of the satisfaction and survey calls and report to CFM • Any other tasks assigned deemed necessary by management.

• At least a Diploma or equivalent qualification in Customer relations, Sales, Marketing, or any business related field. • Proven experience in Telemarketing or similar role preferably in renewable energy. • Recommendation and Residence letter from LC 1 Office. • Excellent communication, interpersonal, and negotiation • Proven ability to achieve targets and deliver results consistently • Self-motivated, proactive, and able to work independently • Results-driven with the ability to focus on achieving set objectives and goals. • Must be a native of the location applied for. • Ability to speak and communicate in the local language he/she is applying for. • Willingness to travel frequently and work flexible hours

How to Apply: Please send your application Letter clearly stating in the location your are apply for in the email subject, CV, Copies of academic documents and copy of National ID to careersuganda@africancleanenergy.com Deadline: 28th February 2025