• Onboarding new client companies, • Activating and supporting employees on the Power platform, • Responding to customer inquiries and issues in a timely and professional way.Key Responsibilities • Company Onboarding & Relationship Support • Guide new employers through onboarding and activation process • Train HR teams and support communications to staff • Schedule and lead employee sensitization sessions (in-person or virtual) • Track usage and engagement from employer accounts • Customer Support & Engagement • Respond to customer inquiries via phone, WhatsApp, or email support • Resolve issues related to loan disbursements, repayments, deduction queries, etc. • Escalate technical or financial issues internally where needed • Maintain high satisfaction and SLA standards • Reporting & Feedback • Maintain accurate logs of support interactions • Generate reports on support volumes, response times, and common issues • Gather feedback from users and employers to improve platform experience

• 2–3 years in customer support, account management, or client success (preferably in fintech, banking, telecom, or HR tech) • Strong communication and interpersonal skills (English and local languages) • Excellent organization and time management • Familiarity with CRM tools, email support platforms, and digital channels • Empathy, patience, and a passion for delivering excellent service

What We Offer Competitive salary and benefits A fast-paced, mission-driven environment where your work directly impacts thousands of Ugandan workers Room for growth into more senior customer or operations roles How to Apply All interested candidates should send their CVs to flipafricarecruitement@gmail.com before 22nd July 2025.