• Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency. • Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries. • Ensure a seamless and positive client experience by maintaining excellent customer service standards. • Train, mentor, and evaluate administrative staff to enhance their performance and service delivery. • Handle complex patient concerns and escalate issues as needed. • Develop and implement customer service policies to improve hospital operations. • Collaborate with various hospital departments to streamline administrative processes. • Monitor and report on front desk performance, providing recommendations for improvement.

• Degree in Public Administration, Business Administration, Customer Service, or a related field. • At least 3 years of experience in a supervisory customer service role, preferably in a healthcare setting. • Strong leadership and team management skills. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative tools. • Ability to multitask, work under pressure, and resolve conflicts professionally. • Strong problem-solving skills and a proactive approach to service improvement. • .

• INTERESTED? • Interested candidates are invited to submit their applications, including a detailed CV and relevant academic certificates, to recruitment@kampalahospital.com by 21st March 2025