• Resolve customer inquiries, complaints, and loan application processes efficiently.
• Explain Mogo’s finance products and loan terms clearly to customers.
• Maintain accurate records of customer interactions in the ERP system.
• Follow up to ensure issue resolution and provide ongoing support.
• Build strong relationships to foster loyalty and repeat business.
• Identify upsell/cross-sell opportunities during interactions.
• Adhere to company policies, confidentiality, and regulatory requirements.
• Provide feedback on customer trends to improve service delivery.

• Education: Bachelor’s degree (any discipline) from a recognized university.
• Experience:
• 3+ years in customer support (preferably in financial services, logbook, or consumer loans).
• Experience in direct sales or loan processing/disbursement.
• Skills:
• Excellent communication, interpersonal, and relationship-building skills.
• Proficiency in Microsoft Office and ERP systems.
• Emotional intelligence to handle high-pressure situations professionally.
• Integrity, multitasking ability, and proactive attitude

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Customer Care Specialist”