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Customer Care Specialist

Kampala * Full-time
Company Logo
Mogo Uganda
Customer Service Total Positions: Location: Kampala Full-time Salary: not mentioned Posted 1 year ago
Mogo Uganda is hiring a Customer Care Specialist
KEY DUTIES AND RESPONSIBILITIES
• Resolve customer inquiries, complaints, and loan application processes efficiently. • Explain Mogo’s finance products and loan terms clearly to customers. • Maintain accurate records of customer interactions in the ERP system. • Follow up to ensure issue resolution and provide ongoing support. • Build strong relationships to foster loyalty and repeat business. • Identify upsell/cross-sell opportunities during interactions. • Adhere to company policies, confidentiality, and regulatory requirements. • Provide feedback on customer trends to improve service delivery.
QUALIFICATIONS / SKILLS
• Education: Bachelor’s degree (any discipline) from a recognized university. • Experience: • 3+ years in customer support (preferably in financial services, logbook, or consumer loans). • Experience in direct sales or loan processing/disbursement. • Skills: • Excellent communication, interpersonal, and relationship-building skills. • Proficiency in Microsoft Office and ERP systems. • Emotional intelligence to handle high-pressure situations professionally. • Integrity, multitasking ability, and proactive attitude
HOW TO APPLY
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Customer Care Specialist”
Deadline: Expired
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