We are looking for a passionate and results-driven Customer Care Agent to manage client inquiries, convert leads into appointments, provide exceptional customer support, and support client retention through professional communication and follow-up.

V Key Responsibilities

• Respond to client inquiries through phone calls, WhatsApp, social media, and email.

• Convert customer inquiries into consultations, bookings, and treatment appointments.
• Provide accurate information about treatments, skincare products, promotions, and packages.
• Follow up with potential and existing clients to encourage bookings and repeat visits.
• Conduct post-treatment follow-ups to assess client satisfaction.
• Handle customer complaints and ensure timely resolution or escalation.
  Promote clinic services, treatment packages, and skincare products.
• Maintain accurate customer interaction records and prepare performance reports.
• Work closely with Reception, Doctors, Nurses, and Aestheticians to ensure excellent client experience.
  Maintain confidentiality and uphold clinic service standards.

V Key Requirements

• Bachelor’s Degree in Business Administration, Marketing, Communication, Hospitality, or a related field.
• Minimum of 1 year experience in customer care, call centre, sales, banking, healthcare, beauty, wellness, or hospitality.
• Strong communication, persuasion, and customer relationship management skills.
• Excellent telephone etiquette and active listening abilities.
• Ability to handle multiple inquiries while maintaining professionalism.
• Strong problem-solving and complaint-handling skills.
• Sales-oriented with the ability to convert inquiries into appointments.
• Computer literacy and experience using CRM or customer management systems is an added advantage.
• High level of integrity, patience, and confidentiality.