• Claims Submission / Invoices • Prepare, verify, and submit claims and invoices in a timely manner. • Ensure accuracy and compliance with contractual and regulatory requirements. • Collections • Monitor and follow up on outstanding payments from insurance companies. • Ensure timely receipt of payments to support healthy cash flow. • Reconciliation • Conduct regular reconciliation of invoiced amounts, rejections, discounts, and exchange gains/losses with insurance companies across all accounts. • Identify and minimize claim rejections to maintain a low rejection rate. • Coordinate and organize reconciliation meetings with insurance companies in collaboration with medical vetting officers. • Ensure reconciled positions are signed off and maintain an updated schedule of reconciled accounts. • Maintain accurate and up-to-date financial records. • Application of Payments • Accurately allocate received payments to the correct accounts and invoices. • Ensure financial reporting is current and reliable. • Aging Report • Prepare and analyze the accounts receivable aging report regularly. • Monitor overdue accounts and highlight potential credit risks. • Support effective debt recovery actions. • Review the aging report with the Credit Control Manager for timely decision-making.

• Formal education required: A minimum of a degree in Accounting, Finance, or a related business field. • Experience • Minimum of 2 years of experience in credit control, preferably in the healthcare or service industry. • Familiarity with medical billing and insurance claim processes is an advantage. • Behavioral Competencies • Strong attention to detail and accuracy. • Excellent communication and negotiation skills. • Ability to work under pressure and meet deadlines. • High level of integrity and professionalism. • Problem-solving and analytical thinking skills. • Customer-oriented mindset with a proactive approach. • Note: The Job/Service Objectives are not an exhaustive list of tasks and duties but serve as a guideline for daily responsibilities, which may evolve based on business requirements.