• Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities. • Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others. • Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process. • Facilitate reconciliation of accounts timely ensuring accounts are in good condition. • Ensure formal communication/demand notices of overdue balances to customers. • Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement. • Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary. • Monitor the payment pattern of new clients and draw the line manager’s attention to any observed anomalies. • Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises. • Ensure monthly invoice sampling is done on a timely basis. • Ensure all customers under your allocation are invoiced. • Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required. • Implement timely corrective action that includes raising of debit or credit notes and rebates. • Ensure write offs are share with Line Manager. • Analyze and take corrective actions from data provided. • Submit bill sampling report.

• Degree in Business Management. • 2 -4 Years of working Experience in Credit Control. • Telecom experience is preferable. • Experience in emerging/ developing countries. • Excellent interpersonal skills. • Sets high personal standards and is goal oriented. • Strong interpersonal skills. • Excellent communications skills, both oral and in written. • Business awareness. • Confident and polite telephone manner successful at developing good relationships with customers. • Able to operate in a performance driven organization. • Strong ethics, hands on approach, business acumen. • Culturally aware.