• Responsible for work processes that affect the success of own role and contribute to the overall performance of the department. • Under tight deadlines picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements. Is accountable for cash transactions during the delivery or collection of shipments and the maintenance of allocated vehicle. • Follows up on all customer enquires. Informs Supervisors and Team Leaders on all service related issues. Provides quality feedback to customer service on service incidents when need arises. Is able to provide good sales lead to sales team. • Work under general supervision with regular review and guidance from a supervisor. Refer complex and unusual problems to supervisor.

• 1-3 years of experience in area of responsibility. Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function. Demonstrates basic knowledge of a technical or specialty area. Readily learns and applies new information/concepts in area of practice. • Degree in any business field with at least 2 years relevant experience in operations area • Good knowledge of the Kampala environment and ability to ride and drive. • Must be a holder of valid driving permit in Uganda. • Good communication skills