• Telesales • Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service. • Follow up and close on initial sales contacts. • Adjust the sales script provided, to better meet the needs and interests of specific individuals within the potential customer list provided. • Achieve agreed-upon sales targets within the stipulated schedule. • Explain technical product features and answer potential and existing customer questions about Turaco products. • Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. • Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco. • Register new customers into our database and other data entry requests as needed • Address customer inquiries regarding products and claims submission, amongst others in a timely manner. • Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

• Live Turaco’s values – care and protect, do the right thing, and have fun! • A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution • Previous telesales experience, in a contact center, or retail/service center where you have been selling a product or service to a customer directly is preferred. • Fluency in English is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage. • Able to constantly operate a computer and record data with proficiency • Exceptional customer service with exceptional verbal and written communication skills.