• Client Follow-up: Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM. • Field Collections: Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards. • Reporting: Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field. • Client Relations: Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections. • Compliance: Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements. • Target Achievement: Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base. • Collaboration: Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals. • Problem Solving: Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.

• Your profile: • 2+ years of experience working as a Collections Officer • Strong interpersonal and communication skills • Prior experience in collections, sales, or a customer-facing role • Ability to work independently and take initiative • Good negotiation skills and problem-solving capabilities • Strong time management and organizational skills • Willingness to travel and work in the field • Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc. • Verbal and written fluency in both English and Local Languages. Fluency in other Ugandan languages is an asset. • Key Performance Indicators • Number of clients visited in all assigned loan cohorts; • Loan amounts collected; • Contact attempts made • What we offer: • A retainer salary; • A very lucrative incentive reward structure. • Be part of of an international, ambitious and open-minded team; • An amazing culture filled with lots of learning opportunities and fun. • Recruitment Process: • Screening call with HR; • Manager Interview; • Reference check;