• Essential Duties and Responsibilities: • Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures. • Manage large numbers of inbound and outbound calls in a timely manner • Interviewing clients telephonically to establish their ability to pay debt. • Negotiate partial repayments and payment plans when possible • Use various skip tracing methods to locate clients and confirm repayments • Respond appropriately & timely to customer’s Queries/complaints • Follow communication “scripts” when handling different topics • Identify customer needs, clarify information, investigate and provide relevant solutions • Build sustainable relationships and engage customers by going an extra mile • Keep records of all conversations on our collection systems in a comprehensive way. • Meet personal qualitative and quantitative targets • De-escalate situations involving dissatisfied customers while offering assistance and support • Guide customers through troubleshooting and using products and services • Diligently perform other official tasks assigned to you.

• Bachelor’s Degree • Must have 2 years or more experience in a similar role within a fintech or financial company • Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus • Strong written and verbal communication • Great active listening skills