• Field Recovery Activities: • Conduct in-person follow-ups with clients in arrears, especially those unresponsive to phone calls and written communications. • Visit clients at their residence or place of business to assess willingness and capacity to pay. • Negotiate and agree on realistic payment plans where applicable. • Special Recovery Assignments: • Handle police-related cases and support in filing reports or working with enforcement agencies where necessary. • Manage complex recovery cases involving money lenders or disputed ownership. • Recover bikes where legal and contractual provisions permit. • Reporting and Documentation: • Maintain accurate and updated records of field visits, recoveries, and customer interactions. • Provide daily/weekly reports on recovery performance, challenges, and recommendations. • Stakeholder Engagement: • Collaborate with legal, compliance, and sales teams in resolving recovery issues. • Engage local authorities or community leaders where necessary for peaceful recovery. • Risk Identification: • Identify trends or emerging risks in the field (e.g., fraud, criminal activity) and escalate appropriately.

• Diploma or Bachelor’s Degree in Business Administration, Finance, Social Work, or a related field. • At least 2 years of proven experience in debt recovery or credit collection, preferably in the microfinance, asset financing, or mobility sectors. • Strong negotiation and persuasion skills. • Excellent interpersonal and communication skills. • Ability to manage difficult clients and resolve conflicts effectively. • High degree of integrity, confidentiality, and professionalism. • Strong understanding of credit control procedures and recovery best practices. • Proficiency in using mobile apps and digital tracking tools for fieldwork. • Ability to work independently and under pressure in a field-based environment. • Others/Extra Details • Valid motorcycle riding permit and ability to ride safely in urban and rural areas. • Willingness to travel extensively, including outside the Central Region. • Familiarity with local languages and cultures is an added advantage.