• Review the list of overdue accounts and organize recovery schedules in accordance with company policies. • Contact borrowers via calls, visits, and written communication to collect due loan repayments. • Negotiate repayment plans and educate clients on their available payment options. • Follow the correct legal and procedural steps to repossess motorcycles from defaulting clients, ensuring compliance with Ugandan law and company standards. • Transport recovered motorcycles to the designated company yard or authorized location. • Maintain accurate records of all collection, repossession, and client interactions for reporting and audit purposes. • Liaise with the Recovery Supervisor and branch management to monitor arrears progress and escalate cases where appropriate. • Prepare and present daily, weekly, and monthly reports on collections and repossessions. • Uphold professional conduct in all field operations by treating clients respectfully while ensuring adherence to all procedures.

• Minimum of a Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. • 3-4 years’ experience in loan collection, debt recovery, or related field operations. • Valid motorcycle permit for field movement (Class A). • Thorough understanding of Uganda’s debt recovery regulations and legal repossession requirements. • Strong negotiation, communication, and customer service skills. • Computer literacy and proficiency in record keeping and reporting (Excel, email, etc.). • Working Conditions • Field-based role, involving frequent travel within Bukoto and surrounding regions to client sites. • May require work outside standard hours to meet targets and recover assets. • This role specifically requires working outside of normal office hours and the ability to operate effectively in high-pressure, stressful environments. Collection Officers may need to work evenings, weekends, or holidays to reach clients and meet demanding recovery targets, and should be comfortable adapting to dynamic, challenging field conditions.

Interested candidates are encouraged to send their CV and a cover letter to info@baikalfinance.ug