• ● Account Management: Monitor and manage assigned accounts to identify overdue payments. • ● Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans. • ● Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery. • ● Payment Processing: Facilitate the processing of payments and update account records accordingly. • ● Record Keeping: Maintain accurate and detailed records of all collections activities and communications. • ● Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance. • ● Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements. • ● Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment. • ● Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically. • ● Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.

• ● Account Management: Monitor and manage assigned accounts to identify overdue payments. • ● Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans. • ● Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery. • ● Payment Processing: Facilitate the processing of payments and update account records accordingly. • ● Record Keeping: Maintain accurate and detailed records of all collections activities and communications. • ● Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance. • ● Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements. • ● Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment. • ● Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically. • ● Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.

Tugende means “let’s go” in Luganda and what you see when you get on the back of a motorcycle-taxi and it signifies the company’s mission. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and 2021 Inclusive Fintech50! Award Winner, African Banker 2022 Financial Inclusion Award, the lend a hand blog, and Reuters video. Beyond geographic growth, Tugende’s future includes multiple asset finance products and tools to help Tugende reach millions of clients across Africa without losing high-touch personal support.