• Lead and mentor a team, setting performance goals and developing staff capabilities. • Streamline and oversee import/export processes for timely, compliant clearance and delivery of goods. • Develop and update SOPs in collaboration with QHSE to maintain quality and compliance. • Manage client portfolios, ensuring service quality, contract adherence, and profitability. • Collaborate with Sales and Finance on quotations, pricing, and credit control. • Oversee subcontractor relationships, monitoring performance and service quality. • Drive achievement of departmental budget targets and quality KPIs. • Identify and mitigate operational risks, ensuring accurate reporting and continuous improvement. • Key Areas of Focus • Sea Freight Import: Streamline processes for timely and compliant clearance of goods. • Sea Freight Export: Optimize operations to meet customer needs while maintaining compliance. • Airfreight: Manage expedited shipments with a focus on efficiency, cost control, and service excellence.

• Bachelor’s degree in Logistics, Business Administration, or Procurement. • Minimum 10 years’ experience in clearing and forwarding, with 5+ years in a managerial role. • Strong knowledge of sea freight, airfreight operations, customs compliance, and client portfolio management. • Proficiency in Microsoft Office; experience with logistics software (PowerBI, TMS, Way, or similar) preferred. • Proven leadership, people management, and problem-solving skills. • Excellent communication skills with the ability to build strong internal and external relationships. • Personal Qualities • Highly organized and detail-oriented. • Collaborative leader and proactive self-starter. • Strong problem-solver with a focus on continuous improvement. • Able to inspire, unify, and lead teams toward common objectives.