• Manage net credit losses (PAR; NPA ratios; Provisions &IIS and Fair Value) within agreed budget. • Support to achieve budget cure rates, collections & bad debt/written off account recoveries/ Bad Bank recoveries. • Ensure full compliance with BOU regulations and guidelines on asset classification and provisioning; failure of which can cause the bank penalties and/or loss of lending license. • Ensure full compliance with the Bank’s internal credit policy and procedures. • Devise and adhere to personal activity work plans to achieve set targets. • Manage and monitor external debt collection agencies, auctioneers and bailiffs and external lawyers performance to ensure adherence to guidelines, SLAs and to maximize productivity. • Review the Bank’s portfolio with Relationship Managers providing advice & guidance on “watch” accounts to ensure adequate monitoring and early identification of customers facing difficulties, deteriorating trends & root causes; addressing them at source to prevent recurrence and turnaround NPAs. • Regularly review the quality of the credit portfolio and ensure that it is soundly and conservatively valued and uncollectible exposures written off and probable losses adequately provided for in line with BOU guidelines failure of which can cause the bank financial penalties/loss and/or loss of license. • Propose, review restructures before submission to the relevant bodies for approval, to ensure that they make business sense and that the appropriate & adequate risk reward is achieved. • Negotiations with customers, sometimes in conjunction with other stakeholders in the bank regarding settlement agreements and implementation of collections strategy. • Establish & maintain liaison with other departments of the Bank, other banks and 3rd party collection agencies e.g. lawyers, bailiffs & solicitors, to ensure good communications and the prompt and efficient passage of information. • Ensure timely referral to Legal when turnaround of a nonperforming account is not possible and ensure foreclosure and/or recovery actions are done in the most cost effective manner and within set procedures to minimize losses & negative publicity (reputational risk). • Provide timely, relevant & accurate assessment of collection/recovery results against projected goals to the line manager, unit head & related business streams (Corporate). • Process release of securities for accounts that have been paid off. • Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure. • Responsible for ensuring that the charge off of accounts is done timely and within policy. • Any other duty assigned.

• Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent. • 5 years’ experience in a Financial Institution with at least 1 – 2 years’ experience in credit approval & structuring, credit administration and debt recovery. • Financial analysis skills. • Awareness of current economic events and commercial banking best practices. • Thorough understanding of internal Credit policies. • Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality. • Good knowledge of the national legal system/framework with emphasis on the Mortgage Act. • Awareness of the Consumer Protection guidelines. • High degree of attention to detail. • Self-driven, results oriented and ability to work under minimum supervision. • Possess very good interpersonal, written and oral communication skills – good customer service but firm. • Possess very good negotiation skills with a commercial focus. • Decision making skills. • High proficiency in the use of Microsoft Office applications e.g. Word, Excel, PowerPoint. • Ability to exercise the highest level of responsibility and confidentiality. • Willingness to travel extensively and to work long hours where required to achieve the Bank’s objectives. • Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes. • Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans. • Proficient in the use of Microsoft Office applications and utilization of various applications for loan collections & recovery. • Excellent understanding of the banking act and prudential guidelines. • Good knowledge of banking products and evolving credit risk management systems; and • Business Management / Knowledge. • Financial Management. • Project & Data Management. • Change Management. • Accounting / Budgeting skills. • Risk Management, ability to identify and take corrective steps. • Credit evaluation skills (restructure debt).