• To oversee day-to-day security operations of deployment and supervision of security personnel. • To perform assignment spot checks and ensure that all security personnel understand and are undertaking their duties. • Oversee compliance of security personnel recruitment with established company policies and standards. • Online recruitment platform • Ensure all assignment instructions are followed and adhered to by security personnel. • Oversee investigations of incidents and prepare incident reports within 24 hours. • Ensure clients’ complaints, requests, complaints, and suggestions are addressed within 24hrs. • Oversee the review of personnel schedules and ensure schedules and off-duty arrangements. • Completing risk assessments and site evaluations as well as compiling monthly performance reports and billing schedules. • Complete clients’ health and safety assessments, ensuring immediate and timely reporting of any incidents that involve injury to persons or damage to property in line with health & safety commitments. • Acting as a role model and always behaving in line with our company values. • Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities. • Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract. • Developing professional customer relationships, responding appropriately to customer requests and concerns. • Ensure retention of existing business and scouting for new clients. • Oversee the training of security guards and ensure standards are adhered to. • Continuously assess manpower needs and ensure proactive action is taken to avoid man-power shortages. • Ensuring there are sufficient trained, licensed, and vetted staff working at all times to meet customer and contract requirements. • Ensuring contract required training and screening/vetting has been conducted.

• We are looking for a mature, competent, and dedicated individual with solid experience in security management, outstanding diplomatic and negotiating skills, and understanding of key business issues. This is a senior-level position which requires sound experience in personnel management and ability to handle pressure.