Call Centre Agent
Kampala, Uganda * Full-time.png)
Mogo Uganda
Customer Service
Total Positions:
Location: Kampala, Uganda
Full-time
Salary: Attractive
Posted 1 year ago
Mogo Uganda is hiring a Call Centre Agent to carryout the following duties and responsibilities;
DEPARTMENT: Customer Experience – Vehicles
REPORTING TO: Call Centre Team Leader
KEY DUTIES AND RESPONSIBILITIES
• Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
• Educate current and potential customers about product and service offerings.
• Make and receive calls as assigned by the designated supervisor.
• Accurately update communication logs for every customer interaction.
• Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
• Maintain accurate and up-to-date customer records.
QUALIFICATIONS / SKILLS
• Bachelor’s degree in any discipline from a recognized university.
• Minimum of three months of experience in a call centre environment.
• Excellent proficiency in computer applications.
• Ability to multitask and perform effectively under pressure.
• Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
HOW TO APPLY
email your details to careers@mogo.co.ug.
Deadline: Expired
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