Call Centre Agent
Uganda * Fultime.webp)
MOGO Uganda
If you thrive in a fast-paced environment and possess strong communication skills, we want to hear from you!
KEY DUTIES AND RESPONSIBILITIES
• Handle inquiries from customers and staff via phone, email, SMS, and chat.
• Educate current and potential customers about our products and services.
• Make and receive calls as directed by the Head of Customer Care or designated supervisor.
• Accurately update communication logs for every interaction.
• Actively participate in team meetings and contribute to discussions.
• Engage in sales activities to collect payments over the phone and address
• any issues in tracker functionality.
• Maintain accurate and up-to-date customer records.
QUALIFICATIONS / SKILLS
• Should be not more than 25 years of age.
• A Bachelor’s degree in any discipline from a recognized university.
• A minimum of two (2) months of experience in a call centre environment.
• Proficient in computer applications and software.
• Strong ability to multitask and work effectively under pressure.
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
HOW TO APPLY
Join our team and play a vital role in enhancing customer satisfaction while contributing to our debt collection efforts!
How to Apply:
If you meet the above qualifications and are ready to take on this exciting challenge, we encourage you to apply with your up-to-date CV to: careers@mogo.co.ug with the subject “Call Centre Agent†Agent
Deadline: 24th February 2025
Deadline: Expired
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