Call Center Advisor
Kampala, Uganda * Full-time
Exquisite Solution Limited
Customer Service
Total Positions:
Location: Kampala, Uganda
Full-time
Salary: Attractive
Posted 1 year ago
KEY DUTIES AND RESPONSIBILITIES
• Handle incoming customer calls professionally, efficiently, and courteously.
• Provide accurate information on company products, services, promotions, and technical troubleshooting.
• Resolve customer complaints and escalate complex issues to the appropriate departments.
• Log all customer interactions in the CRM system accurately and thoroughly.
• Maintain high levels of customer satisfaction through excellent delivery service.
• Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
QUALIFICATIONS / SKILLS
• Bachelor’s degree in any Field from a recognized university is required.
• Fluency in at least one of the following language combinations:
• Runyakole, Rutooro, and Luganda
• Lugbara, Swahili,
• Strong verbal and written communication skills.
• Demonstrated active listening abilities and a genuine passion for helping others.
• Proven ability to multitask, set priorities, and manage time efficiently.
• Computer literacy; experience with CRM systems is an added advantage.
HOW TO APPLY
If you are a proactive, passionate, and self-driven individual with a strong commitment to excellence, please submit your cover letter, CV, and academic documents as a single PDF, with the position you are applying for in the subject line, to talent@exquisitesolution.com The deadline for applications is 23rd June 2025.
Note: Only shortlisted candidates will be contacted. If you have not been contacted within two weeks after the application deadline, please consider your application unsuccessful.
CLICK HERE TO APPLY
Deadline: Expired
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