• Process Analysis and Improvement • Analyze existing business processes to identify inefficiencies, bottlenecks, or opportunities for automation. • Recommend process improvements or software solutions to enhance operational efficiency and align with organizational goals. • Work with the Manager Innovations & Automation to prioritize automation initiatives based on business impact. • Assist in the deployment of software solutions, ensuring smooth transitions and minimal disruption to business operations • Monitor post-implementation performance, gather user feedback, and recommend enhancements to improve functionality or user experience. • Requirements Gathering and Documentation • Collaborate with stakeholders to identify, analyze, and document business requirements for software solutions and process improvements • Create clear, concise, and detailed requirement specifications, including process flows, use cases, and functional requirements, ensuring alignment with business goals • Validate requirements with the Manager Innovations & Automation, Cybersecurity, Risk, and end-users, to ensure accuracy and completeness. • Coordination of User Acceptance Testing (UAT) • Plan, organize, and coordinate UAT sessions to validate that the developed solutions meet documented requirements and user expectations. • Develop test scenarios, scripts, and acceptance criteria in collaboration with end-users and developers • Document UAT results, track issues, and work with the software development team to resolve defects promptly. • Documentation of Developed Solutions • Create and maintain comprehensive documentation for all developed software, including user manuals, technical administration guides, and system workflows and architecture • Ensure documentation is accessible, up-to-date, and adheres to FTB standards for clarity and usability • Update documentation to reflect system changes, enhancements, or bug fixes as needed. • User Training • Design and deliver training programs for end-users to ensure effective adoption and utilization of new software solutions, and for IT Administrators responsible for Level 1 Support of deployed software solutions. • Provide ongoing support materials, such as quick-reference guides or FAQs, to enhance user confidence and proficiency. • Any other duties may be reasonably assigned by the supervisory chain.

• Bachelor’s Degree in Business Administration, Marketing or other relevant field. • At least two years’ experience within front line service delivery in a commercial environment • Strong data analytical skills • Service Management training. • Computer literacy i.e. proficiency in Microsoft applications. • Adept at social media management • Ability to engage widely in a large size firm. • Effective business communication and leadership skills. • Good planning and organization skills to implement plans consistent with customer experience strategy. • Client account management knowledge of complaints handling frameworks, processes and tools.

Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue , Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer. Closing date for submission of the applications is 23rd July 2025.