• i. Requirements Gathering •  Collaborate with stakeholders to conduct interviews, surveys, and workshops to gather comprehensive business requirements. •  Identify pain points, inefficiencies, and potential areas for process enhancement to improve user experience. •  Work with internal and external stakeholders to refine touchpoints and eliminate unnecessary steps in the customer Journey. •  Document business processes and workflows to identify areas for improvement and define clear requirements. • ii. Analysis and Documentation •  Create detailed documentation such as User Requirements Documents, System • Requirements Documents and Use Cases. •  Develop process maps, customer journeys and data flow diagrams to visualize business processes and system interactions. •  Validate change requests for new processes, modifications, or improvements to ensure alignment with project objectives. •  Participate in the development of policies, guidelines and ensure adherence to standard patterns and practices for the Business Analysis function. •  Identify and analyses changes in tax laws, regulations, and business environments that impact YOYA and external client processes. • iii. Stakeholder Engagement •  Serve as a liaison between business units and developers ensuring clear communication of requirements and expectations. •  Facilitate meetings and workshops to gather feedback, clarify requirements, and prioritize project deliverables. • Solution Evaluation •  Evaluate proposed systems to ensure they align with business needs, technical requirements, and strategic goals. •  Collaborate with technical teams to assess feasibility and provide recommendations for enhancements or alternative solutions. • Quality assure process changes and business requirements •  Review and assess proposed process changes to ensure alignment with best practices and regulatory requirements. •  Organize and facilitate plenary sessions for validation, critique, and stakeholder buy-in of proposed changes. •  Ensure completeness, accuracy, and feasibility of Business Requirements • Specifications (URS) before submission for development. • User Acceptance Testing (UAT) •  Develop UAT plans and test cases to validate that the developed solutions meet business requirements. •  Coordinate UAT efforts, assist stakeholders during testing, and document feedback for resolution. • vii. Knowledge Transfer: •  Draft user manuals for the developed solutions to guide end users. •  Support end-user training sessions to ensure smooth adoption of new technologies. • viii. Continuous Improvement: •  Monitor project outcomes and assess the effectiveness of implemented solutions. •  Identify opportunities for process improvements and efficiency gains to enhance overall business performance. • Profile and manage communications and Stakeholder interests as to build and sustain suitable working relations. •  Communicate with end users and management on business requirements, benefits, assumptions, constraints and dependencies, to ensure that specific goals are met and desired results are achieved. •  Coordinate engagements for strategic partners and other relevant stakeholders and ensure that they are rightly involved and apprised and in agreement with the documented business requirements. • x. Maintain an inventory of business processes and procedures •  Maintain a central repository of all business processes and procedures for easy reference and compliance monitoring. •  Establish frameworks and strategies to monitor and minimize security threats to business process documentation.

• Education: Bachelor’s degree in Quantitative Economics, Statistics, Information • Technology, or a related field. • ii. Experience: 4 years of experience as a Business Analyst in an IT environment, preferably in software development or technology project management. • iii. Skills: Proven experience in requirements management and project lifecycle methodologies. • Knowledge and Experience • i. Knowledge of Tax Laws/regulations and ability to interpret them • ii. Knowledge in policy interpretation • Technical Skills • iii. Proficient in business analysis tools (e.g., JIRA, Confluence, Trello). • iv. Strong knowledge of SQL for data analysis, reporting, and querying databases. • v. Familiarity with software development methodologies such as Agile, Scrum. • vi. Experience with data modeling, process mapping, and UML (Unified Modeling • Language). • Essential Qualities • i. Analytical Mindset: Strong analytical skills to assess complex business problems and develop effective solutions. • ii. Attention to Detail: Excellent focus on accuracy and thoroughness in documentation, analysis, and testing. • iii. Problem-Solving Skills: Ability to proactively identify issues and generate creative, practical solutions. • Key Performance Indicators (KPIs) • i. Requirements Documentation Quality • 14 •  100% of business and system requirements captured clearly and unambiguously, with minimal need for rework during development and testing phases. • ii. Stakeholder Satisfaction •  Achieve 100% stakeholder satisfaction rate based on feedback surveys regarding clarity of communication, requirement gathering, and ongoing engagement throughout the project lifecycle. • iii. Requirement Traceability Coverage •  100% of documented business requirements linked to technical implementation and test cases, ensuring complete traceability across the software development lifecycle. • Timely Delivery of Requirements •  Deliver 100% of system requirement documents within project timelines and sprint schedules, ensuring timely handoff to developers. • User Acceptance Testing (UAT) Readiness •  Develop UAT test plans and scripts covering 100% of business requirements, with less than 3% post-UAT issues raised due to missed scenarios. • Defect Leakage Rate •  Maintain defect leakage (missed in requirements phase) at below 3% across all project implementations. • vii. Cross-Functional Collaboration Index •  100% participation in cross-functional planning meetings, sprint demos, and retrospectives to ensure alignment and agile delivery. • viii. Training and Knowledge Transfer Completion •  Ensure 100% delivery of system user guides, training materials, and knowledge-sharing sessions prior to go-live or major releases. • Equal Opportunities • Yoya Technologies Limited is an equal opportunity employer that employs individuals without regard to race, ethnicity, colour, language, religion, gender, physical handicap or economic status.

Application deadline: August 5, 2025 To apply Address your application letter to: The Human Resource Manager YOYA Technologies Ltd Uganda Send it to: recruitment@yoyatechnologies.com N.B. Attach Application letter, CV & All relevant documents if required