Duties and Responsibilities

1. Recruit and onboard new car logbook sales agents daily to meet hiring targets by the end of each month, conducting comprehensive training sessions on company policies & procedures, products, and sales techniques.
2. Work closely with field team leads to ensure that all car logbook sales agents are well-trained and equipped with product knowledge, while supervising daily operations to ensure compliance with company policies and regulatory requirements.
3. Monitor loan processing workflows to ensure all documentation is accurate and complete, facilitating communication between car logbook sales agents and support teams to effectively address client needs.
4. Ensure timely repayments of all loans issued under the branch and aggressively follow up with first-defaulting clients and those in arrears to minimize losses while developing strategies to maintain high portfolio quality and achieve monthly targets.
5. Set clear performance targets for the branch team, monitor progress towards achieving them, and conduct regular performance reviews and feedback sessions with team members.
6. Prepare end-of-month, weekly, and daily reports on branch performance metrics, handling customer inquiries and complaints promptly to ensure a high level of service.
7. Escalate complex issues as necessary to maintain customer satisfaction while identifying areas for improvement in branch operations and implementing changes as needed.
8. Collaborate with Car financing Manager to develop business plans that align with overall company objectives, maintaining accurate records of all branch documentation, including client paperwork.
9. Foster a positive work environment that encourages teamwork and professional development among staff members, including car logbook sales agents.
10. Stay informed about market trends and competitor activities to identify new business opportunities to easy market penetration to gain competitive edge in business.
11. Ensure that all branch teams, including car logbook sales agents, are fully equipped with product knowledge and understand their roles in meeting customer expectations through refreshing training.
12. Be present in the field daily to actively generate business and drive branch growth including direct agent supervision, monitoring and support, ensuring effective performance and adherence to company standards.
13. Perform any other tasks or duties as assigned by your line supervisor to support team and company goals.
14. Directly supervise and support team leads and agents in the field, ensuring effective performance and adherence to company standards.

Experience ,Skills and Qualifications

1. Bachelor’s degree in Business Administration, Sales & Marketing, Finance, or a related field (essential).
2. Additional certifications in Sales, Credit Management, or Leadership are an added advantage.
3. Minimum of 3-5 years of experience in a sales supervisory or team leadership role, preferably in financial services, microfinance, or car logbook loan sales.
4. Proven track record of recruiting, training, and supervising field sales teams.
5. Experience in loan processing workflows, credit analysis, and portfolio management is highly desirable.

Knowledge & Skills

• Strong understanding of car logbook loans, sales cycles, and loan processing procedures.
• Sound knowledge of credit risk assessment, repayment follow-up, and portfolio quality management.
• Strong leadership, team management, and motivational skills.
• Excellent communication and people management abilities, especially in handling a distributed field team.
• Ability to resolve conflicts, handle customer complaints, and provide constructive feedback to team members.

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